Corporate & Social Responsibility

Quality & Testing

The Global Test Facility is accredited by the Standard’s Council of Canada for specific tests or calibrations as listed on

This laboratory provides the ability for testing Global products. Staffed by experienced Test Personnel that are committed to provide exceptional service to our Global Industries by consistently meeting or exceeding quality furniture testing. With 13,400 square feet, the Global Test Facility is located in the heart of Global’s manufacturing operations.

The Global Test Facility engages in the development of test programs combining different standards and techniques to evaluate the function, safety, durability and structural adequacy of office furniture products and also provides accurate comparisons to determine the most suitable components for specific products.

Global’s quality inspectors extend the work of the Global Test Facility to the production process itself. The inspectors constantly monitor and inspect all of Global’s production lines, components and products as well as those products received from outside suppliers. Finished products are randomly selected for testing on a 30, 60 or 90 day cycle in order to verify the integrity and safety of components for production.

The Laboratory certifies a wide range of Seating, Panel Systems and Casegoods quickly and accurately to ensure that these products meet or exceed all applicable requirements from the American National Standards Institute (ANSI), Underwriters Laboratories (UL), Canadian Standards Association (CSA) and the International Safe Transit Association (ISTA).

Our Quality Management System is recognized by the International Organization for Standardization (ISO) through registration by The Registrar Company (TRC) to ISO 9001:2008. This standard defines quality requirements from the design and development phase through to testing and delivery to the customer.

At Global Contract, quality inspections are performed during all operations and processes from the receipt of raw materials from suppliers until the product is shipped to the customer. A proactive approach to quality identifies recurring problem areas and Global develops appropriate and sustainable solutions, applying them to the manufacturing processes to eliminate repeat problems.

Global Contract’s rigorous testing and quality initiatives are an essential part of its philosophy to provide customers with products built to stringent standards of performance, safety and durability.

ISO Certification

ISO 9001 is a quality management system developed by the (International Organization for Standardization) which is the largest developer and publisher of International Standards.

Quality Policy

It is the policy of Global Contract Inc. to design, manufacture and distribute superior quality office furniture, which meets or exceeds the requirements of our customers. A staff of highly motivated and dedicated personnel, working within a company-wide quality system, achieves this.

Our long-term goal is to provide a first class working environment for employees, profit for our stakeholders and to be a good corporate citizen in the community.

Global Contract Inc.’s quality management system is documented by written procedures in accordance with the requirements of ISO 9001:2015.

Global Contract Inc.’s management establishes objectives during the annual management review meetings. These objectives include:

  • Reduction of deficiencies
  • To deliver and receive a quality product on-time
  • Customer satisfaction

The Quality Department is responsible for the issuance, implementation, control and amendment of quality procedures which include but are not restricted to the following:

  • Promoting and supporting the implementation of ISO 9001
  • Quality forms and work instructions
  • Identification of process, controls, inspection, equipment, tooling and skills
  • Updates of inspection, measurement and test techniques
  • Records

Management shall ensure that all personnel are fully briefed and understand Global Contract Inc.’s policy, objectives and commitment to quality.

Brian Covello
Vice President & General Manager, Global Contract Inc.